Comments on: What Ever Happened To Customer Service? http://www.stopgeek.com/what-ever-happened-to-customer-service.html Thu, 09 Feb 2012 00:41:07 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: Dave Robinson http://www.stopgeek.com/what-ever-happened-to-customer-service.html/comment-page-1#comment-124151 Dave Robinson Thu, 24 Feb 2011 00:48:30 +0000 http://stopgeek.com/what-ever-happened-to-customer-service.html#comment-124151 I cannot believe that the only way to stop a direct debit from a company unwilling to cancel it is to now cancel my AMEX card altogether. Really, truly, immensely and deeply pathetic customer service. I cannot believe that the only way to stop a direct debit from a company unwilling to cancel it is to now cancel my AMEX card altogether. Really, truly, immensely and deeply pathetic customer service.

]]> By: dbop http://www.stopgeek.com/what-ever-happened-to-customer-service.html/comment-page-1#comment-66091 dbop Thu, 08 Jan 2009 01:43:29 +0000 http://stopgeek.com/what-ever-happened-to-customer-service.html#comment-66091 i would like to address the false information given by this person. The amex dispute dept does have phones and they do communicate with the dspute customer . they will call you to clarify a matter, if they need adtl info or to give u a final resolution. Plz note this person did not say why they refused to credit his account. I have dealt with amex and they gave me an eye opening. Before you sign on the dotted line READ very powerful read. If he had read the agreement and decline to make the purchase because he was smart enough to read then he would not have had that problem and he would not be setting up a false claim. plz do not blame the cc co blame your ignorance. i would like to address the false information given by this person. The amex dispute dept does have phones and they do communicate with the dspute customer . they will call you to clarify a matter, if they need adtl info or to give u a final resolution. Plz note this person did not say why they refused to credit his account. I have dealt with amex and they gave me an eye opening. Before you sign on the dotted line READ very powerful read. If he had read the agreement and decline to make the purchase because he was smart enough to read then he would not have had that problem and he would not be setting up a false claim. plz do not blame the cc co blame your ignorance.

]]> By:   American Express Customer Service Problems…AGAIN?!?! by StopGeek http://www.stopgeek.com/what-ever-happened-to-customer-service.html/comment-page-1#comment-21822   American Express Customer Service Problems…AGAIN?!?! by StopGeek Tue, 16 Oct 2007 03:09:39 +0000 http://stopgeek.com/what-ever-happened-to-customer-service.html#comment-21822 [...] it really be possible? For some reason I remember writing just a few days ago about the amazingly terrible customer service at American Express. Oh right, now I remember… that’s because I did. Well like I said in that post (and no, [...] [...] it really be possible? For some reason I remember writing just a few days ago about the amazingly terrible customer service at American Express. Oh right, now I remember… that’s because I did. Well like I said in that post (and no, [...]

]]> By: Eli http://www.stopgeek.com/what-ever-happened-to-customer-service.html/comment-page-1#comment-21512 Eli Thu, 11 Oct 2007 20:27:18 +0000 http://stopgeek.com/what-ever-happened-to-customer-service.html#comment-21512 hmmm thats stupid she says they don't have phones, File a law suit for flase information :P hmmm thats stupid she says they don’t have phones, File a law suit for flase information :P

]]> By: LanceT http://www.stopgeek.com/what-ever-happened-to-customer-service.html/comment-page-1#comment-21487 LanceT Thu, 11 Oct 2007 12:06:58 +0000 http://stopgeek.com/what-ever-happened-to-customer-service.html#comment-21487 Well, I finally.. after manager, after manager, after manager and 2-3 hours of my day (I wasn't really doing anything at work anyway), got through to them. Guess what?! They actually do have phones! lol ... It's unbelievable what is happening to Corporate America. The arrogance just amazes me. Well, I finally.. after manager, after manager, after manager and 2-3 hours of my day (I wasn’t really doing anything at work anyway), got through to them. Guess what?! They actually do have phones! lol … It’s unbelievable what is happening to Corporate America. The arrogance just amazes me.

]]> By: Eli http://www.stopgeek.com/what-ever-happened-to-customer-service.html/comment-page-1#comment-21460 Eli Wed, 10 Oct 2007 23:22:29 +0000 http://stopgeek.com/what-ever-happened-to-customer-service.html#comment-21460 Yeah File a complaint :P ~ I'm fickle :) Yeah File a complaint :P

~ I’m fickle :)

]]> By: Maria http://www.stopgeek.com/what-ever-happened-to-customer-service.html/comment-page-1#comment-21445 Maria Wed, 10 Oct 2007 18:33:19 +0000 http://stopgeek.com/what-ever-happened-to-customer-service.html#comment-21445 ... A fraud department with no means of communicating with the public, with the people that have gone through such charges. What the hell? I know that Amex is supposed to be the preferred card or whatever, but geez. It's almost as annoying as the times (yes, plural) when BofA decided to lock my account due to "suspicious" activity. You should file some sort of a complaint or suggestion form. … A fraud department with no means of communicating with the public, with the people that have gone through such charges.

What the hell?

I know that Amex is supposed to be the preferred card or whatever, but geez. It’s almost as annoying as the times (yes, plural) when BofA decided to lock my account due to “suspicious” activity.

You should file some sort of a complaint or suggestion form.

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