I recently recieved an email from Blockbuster letting me know that they were now charging more for all tiers of their Blockbuster.com delivery service. This upsetting news was immediately follwed by larger bold letters that reassured Ã‚Â meÃ‚Â MY SUBSCRIPTION PACKAGE WILL NOT BE AFFECTED. Ã‚Â Last night I found out they were lying to me.Ã‚Â My subscription offers me unlimited rentals a month, one at a time, through their delivery service. I can return the films to the Blockbuster store and use the return envelope as a coupon for a free movie rental that doesn’t affect my one at a time package. They also give me a free coupon every month for a movie or game which is what brings me to last night.
Driving home I decided to see if the constantly under-stocked shelves of my local Blockbuster might, for once, have some worthwhile video games. I knew those assholes charge 8.50 to rent a PS3 game for 5 days but wasn’t concerned about picking up something mediocre from their thin selection- I had a coupon in my online account!
My local Blockbuster has laptops locked to Blockbuster.com by the register that allow you to log in to your account and quickly pull up your free rental coupon . I do this every single month. After fumbling around my account page for 15 minutes, positive I couldn’t see the coupon that’sÃ‚Â usuallyÃ‚Â right in front of me, I asked for assistance from the manager. He clicked here and he clicked there but couldn’t find my coupon anywhere.
Ã‚Â He told me that new accounts, in addition to getting charged more, were actually going to get less for their money. The free rental coupon has disappeared from the Blockbuster packages entirely. I thought my package wasn’t going to be affected, but I see now they only meant in terms of price. I’m glad they didn’t bother to put that gem in bold letters.
These are all conclusions I had to come up with myself since the manager kept turning around and walking away in the middle of our conversation because he couldn’t do anything. He offered me a free movie rental but I told him I wanted to rent a game. He just shrugged and said there was nothing he could do and that he didn’t have any answers. Awesome.Ã‚Â
What makes this incredibly frustrating situation worse is that the manager told me all complaints and issues had to be filed online with an email…Excuse me? You’re telling me you don’t have ANY form I can fill out in a Blockbuster store to deal with issues over at Blockbuster.com? It really isn’t shocking to me that they had such a dismal quarter and are constantly losing customers to Netflix.
I figured that instead of Ã‚Â sending the an email, since it looked like the levels of bullshit within this company are great in number and density, I would just file this online complaint in the greater online universe.
Fuck you, Blockbuster. You lied to me about not changing my subscription that I’ve held with you for over 2 years. You hired a nice but dumb manager who doesn’t know that the customer is always right and couldn’t even begin to offer me any kind of answers or solutions. I hope Netflix buries your out of date movie rental system and your 80 year old exectuvies need to hit up the Craigslist for a new job.Ã‚Â
PS- If this article really spreads and anyone at Blockbuster corporate offices reads this, feel free to call the Friday night manager at your Sherman Oaks branch @ (818) 501-8335 to thank him for not giving me a free game rental and avoiding yet another round of bad online buzz. You can also thank him for losing a lifetime customer, but you obviously care less about the individuals and more about the company. Ã‚Â