http://www.stopgeek.com/american-express-customer-service-problemsagain.html Sat, 18 May 2013 20:11:42 +0000 http://wordpress.org/?v=2.7.1 hourly 1 http://www.stopgeek.com/american-express-customer-service-problemsagain.html/comment-page-1#comment-184868 marius stranger Tue, 08 Nov 2011 04:08:15 +0000 http://stopgeek.com/american-express-customer-service-problemsagain.html#comment-184868 ill never more deal with am express. when i tried to cancel they said computer down cannot had to wait till next day. next day same story. told them i report them and then they cancelled and said i would get an email. no email called them after a week and they had not cancelled anyway. i think they cancelled this time but who wants to deal with a bank who act like this - no more american express for me ill use other airlines from no on. plus shops refuse the credit card because of too high fees also yearly fee is twice as high as other cards i have. this company is no good if u ask me ill never more deal with am express. when i tried to cancel they said computer down cannot had to wait till next day. next day same story.
told them i report them and then they cancelled and said i would get an email. no email called them after a week and they had not cancelled anyway. i think they cancelled this time but who wants to deal with a bank who act like this - no more american express for me ill use other airlines from no on. plus shops refuse the credit card because of too high fees also yearly fee is twice as high as other cards i have. this company is no good if u ask me

]]> http://www.stopgeek.com/american-express-customer-service-problemsagain.html/comment-page-1#comment-160417 Robert Tue, 02 Aug 2011 14:52:28 +0000 http://stopgeek.com/american-express-customer-service-problemsagain.html#comment-160417 I have been a long time user of american express. I orignally got it after I saw how good the AMEX service was when I managed a store. Int he last year however AMEX has made it harder and harder to like them. Reducing the time to pay, obviously increasing fees, which were already high, to retailers thereby causing the card to be accepted at ever fewer places. I finalydecided to quit using the card. At this time after two months of inactivity the fee showed up and I decided not to pay. You would think after a couple of months AMEX woudl query as to why but no. So I called to cancle but deispite the fact that I wanted to cancel I am being aske to pay the fee, for what? So if I wasn't inclined to keep the card before I certainly am convinced that I won't use it now. AMEX now is only about the money and they can't command a premium is they offer less than prememium service. I have been a long time user of american express. I orignally got it after I saw how good the AMEX service was when I managed a store. Int he last year however AMEX has made it harder and harder to like them. Reducing the time to pay, obviously increasing fees, which were already high, to retailers thereby causing the card to be accepted at ever fewer places. I finalydecided to quit using the card. At this time after two months of inactivity the fee showed up and I decided not to pay. You would think after a couple of months AMEX woudl query as to why but no. So I called to cancle but deispite the fact that I wanted to cancel I am being aske to pay the fee, for what? So if I wasn’t inclined to keep the card before I certainly am convinced that I won’t use it now. AMEX now is only about the money and they can’t command a premium is they offer less than prememium service.

]]> http://www.stopgeek.com/american-express-customer-service-problemsagain.html/comment-page-1#comment-128571 Samantha from Australia Mon, 28 Mar 2011 06:19:14 +0000 http://stopgeek.com/american-express-customer-service-problemsagain.html#comment-128571 Save yourselves the trouble and get Visa. At least with Visa you're going to be able to use it everywhere. My partner has a Black Centurion Card and it's no good to him if it's not accepted by merchants. He's charged thousands of dollars a year in membership and is expected to pay hundreds of dollars in surcharges when he tries to use it at so many places. He's called them up and said goodbye to them. Amex attitude toward their customers is terrible in Australia. The guy who runs Amex in Australia is rude and doesn't respond to emails. He's far too important to deal directly with customers. Wonder how he explains the loss of so many customers? Aren't you supposed to retain customers? Save yourselves the trouble and get Visa. At least with Visa you’re going to be able to use it everywhere. My partner has a Black Centurion Card and it’s no good to him if it’s not accepted by merchants. He’s charged thousands of dollars a year in membership and is expected to pay hundreds of dollars in surcharges when he tries to use it at so many places. He’s called them up and said goodbye to them. Amex attitude toward their customers is terrible in Australia. The guy who runs Amex in Australia is rude and doesn’t respond to emails. He’s far too important to deal directly with customers. Wonder how he explains the loss of so many customers? Aren’t you supposed to retain customers?

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