American Express Customer Service Problems…AGAIN?!?!

Can it really be possible? For some reason I remember writing just a few days ago about the amazingly terrible customer service at American Express. Oh right, now I remember… that’s because I did. Well like I said in that post (and no, I still haven’t actually talked to anyone in the Dispute Department, apparently they really don’t have phones) I have been a loyal American Express “member” for years now. I have never had any problems with them. Not one, zero… oh yah, I have never needed anything from them before. So the first time I need something back from them, now this makes two they have left me getting ready to cancel my account (I have to wait until the magical dispute department hopefully gets my money back).

So I am getting ready to leave for a vacation tonight with my family (don’t worry, I have some StopGeek posts scheduled for you all ) and because American Express is fresh on mind I think, “Hey, I have all those rewards points from my years at American Express, I wonder if I can get a free rental car!”. I quickly type in the URL and take a look, guess what! I have enough points for a free car rental! All I have to do (according to the American Express Rewards center website) is make a reservation at Enterprise Car Rental, let them know I am going to use American Express Rewards and then go back to the website and order the amount I want and they will send my reward WITHIN 2 HOURS straight to my email!

Well this is great news! I do everything they ask and then go start packing (I only have 8 hours before we need to leave). Well, it has now been 6 hours and guess what? You guessed it, nothing from American Express in my inbox or Spam Box.

So, I call American Express and after 20 minutes on hold I am finally told that I will have it within 24 hours! 24 hours? I explain to the representative that their website clearly states that I will receive it within 2 hours. He says “I know, I wish I could change that.” Also, he can’t cancel it and the reward is non-transferable. He can’t even just tell me what the reward number is so I can call Enterprise and have it applied. Basically, from what he told me, tough luck. But the good news? I will definately have it within 24 hours.

Well, this is it for me with this company! I am not going to worry about it until I get back, but I have already taken the scissors to all of our American Express cards. Hopefully, my fraud dispute will be settled when I get back and I can cancel all of my accounts. I am just in shock at how bad American Express is with customer service.

Popularity: 2% [?]